DELIVERY METHODS AND CHARGES

Items purchased from The Coat Hanger are all packaged in an appropriate manner for shipping with regard to the products purchased. Shipping costs are calculated at checkout, we offer a flat rate shipping fee.

All deliveries within New Zealand are delivered by NZ Post direct to your door. If no one is home, a card may be left requesting that you contact the courier office to arrange a suitable delivery time. You can enter special delivery instructions when entering your address details.  You may wish to provide a business address to ensure that there is someone available to collect your parcel.

• Please note that items ordered together may not always be shipped out on the same day, and occasionally items may be temporarily out-of-stock, we will communicate any temporarily out of stocks with you.
• Your order will be dispatched once full payment has been received and within 1-2 business days.
• Any specified delivery dates are estimates only and we shall not be liable for failure to deliver on the estimated date.

Delivery Times

Delivery should take between 7-12 working days and a day or two longer for rural deliveries.

If we are unable to supply the goods ordered or there will be an extra delay, we will advise you and offer you the option for a refund. To ensure the fastest delivery, we strongly recommend using a business address as your shipping address. Please ensure that the company name, department, floor/level and the name of the recipient are clearly entered in the delivery address.

The Coat Hanger does not accept responsibility for delays in delivery due to unforeseen circumstances (eg, strikes and natural disasters) or delays which result from The Coat Hanger not receiving deliveries from third parties on time or as a consequence of an incorrectly filled in delivery address.

International Orders

If we allow shipping to countries outside of New Zealand for any of our products, the cost for international shipping is automatically added on at the checkout and varies according to the country shipped to. The shipping cost may be adjusted further when your order is processed, according to weight and any difference refunded or charged, as appropriate.

CANCELLATIONS

Orders can ONLY be cancelled before shipping. You will need to contact us with the reason for the cancellation as soon as possible and we will make the cancellation within 2 business days and arrange for a refund to you.

Any purchases already sent out for delivery can not be cancelled.

NO RETURNS or EXCHANGES

The Coat Hanger hopes that you’re always delighted with your purchase from us, but unfortunately we are unable to accept returns or exchanges so ask that you select carefully before making your purchase.

FAULTY GOODS/INCORRECT ITEMS

The Coat Hanger takes great care checking all orders to ensure the goods you receive meet our quality standards and that we are sending you exactly what you asked for from our manufacturer. However, if you do receive a faulty or incorrect item, please contact us withing 3 days of receiving your purchase to arrange a replacement with free delivery.

• Faulty or damaged items must be returned within 14 days of purchase.
• We ask that you take a photo of the faulty or defected product and email it to us at shop@thecoathanger.nz  we will then submit this to our manufacturer and request a refund.
• All items must be returned in their original condition in order to qualify for a refund or exchange of goods.

Claims for any damage or loss in transit must be made as against the shipping carrier.

SALE ITEMS

We do not accept exchange or refund requests for special product mark downs, sale item or items that are no longer stocked unless the goods are unknowingly defective.